Why My Knowledge is Your Knowledge

By Ben Rowland, Induron Sales Rep

As an Induron sales rep, I spend a lot of time honing my knowledge of the industry. Whether I’m attending a continuing education course, getting re-certified in a particular aspect of the industry or working with our Induron chemists to ensure I’m up to date on the latest and greatest products we offer, staying informed on every aspect of the world of coatings is vital to our business… and YOUR success.

I’m not just selling you a product. When you work with Induron, I want to make sure you’re getting the best, most accurate information available to accompany that product. That’s why I stay up to date on new products, new methods of coating, new applications, new industry standards and more. That knowledge helps me better meet my customers’ needs.

When I start a project, I assess the needs of the customer and the specific project. I have to make sure that I’m giving everyone the best information available, and that I’m doing so in a way that has everyone on the same page before a project begins.

When a project gets underway, I make multiple job site visits, answer questions from the owner or engineer, inspect the project, facilitate product orders with the contractor – anything that needs to be done to ensure the project goes smoothly.

Then, during the final inspection, I’m able to certify the finished project, thanks to staying up to date on my certifications through continuing education courses.

Because Induron manufactures and sells such a vast array of products, knowing the ins and outs of each one is vital to a project’s – and customer’s – success. I’m able to work directly with our Induron chemists to learn everything there is to know about a product right from its source. And if a customer ever needs a specialized product, I’m able to again work with those same chemists to ensure they get exactly what they need.

The point of this post is to let you know that my knowledge about our products and the industry benefits YOU. The info I gain at certification courses is vital to the success of each job I’m working on. You can’t read a product catalog to understand our products – you need to know much more about how they perform in the field and their real-world application. You can only get that through education and real-world examples.

The bottom line is that when you call me – or any of our Induron sales reps – you can rest assured you’re getting not only a great product, but knowledge and service to accompany it!

Founded in 1947, Induron manufactures high performance coatings that serve a range of industrial applications, including the wastewater, transmission and distribution and groundwater storage industries. Learn more about us at www.Induron.com.  

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