Meet the Induron Family: Barry Peters

Barry Peters, Induron Customer Service ManagerBarry Peters is both the face and voice of Induron to most of our valued customers. As the Customer Service Department Manager, Barry works with customers to ensure that orders are met correctly and in a timely fashion. He also answers a multitude of technical product and application questions. Additionally, he works with employees in Induron’s manufacturing department to streamline the flow of goods and facilitate shipping.

“We’re a small company, so service is really important,” he says. “We try to offer our customers the best service available, and develop relationships with them. We have to be personal, and understand their needs.

“We want to be considered a true partner to all our customers.”

Barry has been in the paint business for more than 20 years. He started with Induron (which was then called Indurall) in 1989 as a store manager, and then became an area manager in charge of half a dozen retail stores. During Induron’s transition from retail to strictly industrial, Barry became our company’s very first Customer Service Department Manager. After a stint with a friendly competitor from 2000 to 2010, Barry returned to Induron, and has played an integral part in the overall improvement of morale since.

Now that Induron has expanded internationally, Barry’s duties overseeing the shipping department have grown. “Shipping has become a big part of my job, since we’re sending products to Canada, Mexico and Central and South America,” he says.

What’s Barry’s favorite thing about his job? “I get a lot of satisfaction when everything works like it’s supposed to,” he says. “We have a great bunch of people here who all treat each other with respect. That carries over to our customers.”

Induron President Davies Hood says, “Barry is an integral part of the Induron family. As the main contact for most of our customers, Barry really is the face of the company. He does a great job ensuring that orders are met and that our customers are happy. I’m proud to have him on our team.”

Barry is proud to be on the Induron team too. “This is a great company,” he says. “You can walk through the plant and see people who have been working here for 40 years. Some people have been here since they were 18 years old. You don’t find that much these days.”

Founded in 1947, Induron manufactures high performance coatings that serve a range of industrial applications, including the wastewater, transmission and distribution and groundwater storage industries. Learn more about us at www.Induron.com.  

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